1. Acceptance of Terms
By accessing and using the website https://shreebankebiharitravels.in/ (the “Website”) and availing any services (the “Services”) from Shree Banke Bihari Travels (“we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all these Terms, you must not use our Website or Services.
2. Services Description
We provide travel-related services including, but not limited to, booking of pilgrimage tours (with a focus on Braj and other religious circuits), car rentals, hotel bookings, and customized travel packages (“Travel Products”). All descriptions and prices are subject to availability and change without notice.
3. Booking and Payments
- Booking Process: A booking is considered confirmed only upon receipt of full payment or a specified non-refundable deposit, as communicated during the booking process.
- Prices & Inclusions: All prices are listed in Indian Rupees (₹) unless otherwise stated. Prices include components as specified in the individual package details. Taxes, fees, and surcharges are included unless explicitly stated otherwise.
- Payment Methods: We accept payments via bank transfer, UPI, debit/credit cards, and other methods as displayed on our Website. All transactions are processed through secure third-party gateways.
4. Cancellations, Changes, and Refunds
- Customer Cancellation: Cancellation policies are specific to each Travel Product (e.g., tour package, hotel, vehicle). The applicable cancellation charges and deadlines will be clearly communicated at the time of booking. Generally, cancellations incur a fee, and refunds (if any) are processed after deducting this fee and any non-recoverable costs paid to third-party suppliers (hotels, transporters, etc.).
- Refund Processing: Approved refunds will be processed to the original mode of payment within 7-14 working days.
- Changes by Us: We reserve the right to modify itineraries, substitute accommodations or transport of similar category, or cancel a tour due to unforeseen circumstances (e.g., weather, political unrest, insufficient bookings). In case of a major change or cancellation by us, customers will be offered an alternative or a full refund.
5. Customer Responsibilities
- Accurate Information: You are responsible for providing accurate personal, passport, and contact details required for booking.
- Travel Documents: It is your sole responsibility to obtain and carry valid passports, visas, health certificates, photo IDs, and other necessary travel documents for your journey. We are not liable for any denial of travel/entry due to improper documentation.
- Conduct: You agree to abide by all laws of India and the regions you travel to. We are not liable for any consequences arising from your misconduct, negligence, or failure to follow tour guidelines, schedules, or safety instructions.
6. Limitations of Liability
- Third-Party Services: We act as an agent in booking third-party services like hotels, airlines, and car rentals. We are not liable for any loss, injury, delay, or damage arising from any act, omission, or negligence of these independent suppliers.
- Force Majeure: We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, pandemics, government regulations, or strikes.
- Indirect Damages: To the maximum extent permitted by law, our total liability for any claim arising from your use of Services is limited to the total booking value paid by you for that specific service.
7. Website Use and Intellectual Property
- All content on the Website (text, graphics, logos, images) is our property or licensed to us and is protected by copyright laws. You may not reproduce, distribute, or use it for commercial purposes without our express written permission.
- The Website may contain links to third-party sites. We are not responsible for the content or practices of these linked sites.
8. Privacy
Your privacy is important. Our Privacy Policy, which explains how we collect, use, and protect your personal data, is incorporated into these Terms by reference.
9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State, e.g., Mathura, Uttar Pradesh], India.
10. Amendments
We reserve the right to update or modify these Terms at any time without prior notice. The updated version will be posted on this page with a revised “11 Feb 2026” date. Your continued use of the Website or Services constitutes acceptance of the updated Terms.
11. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
Shree Banke Bihari Travels
Email: support@shreebankebiharitravels.in
Phone: +91 7542951705
Address: C291,2nd Floor, C Block, Sector 10, Noida, Uttar Pradesh 201301
