Shree Banke Bihari Travels (“we,” “us,” or “our”) operates the website https://shreebankebiharitravels.in/ (the “Website”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our travel services (the “Services”).
By using our Website and Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect information to provide and improve our Services. This includes:
A. Information You Provide Directly:
- Contact & Identity Data: Name, email address, phone number, postal address.
- Booking Data: Passport details, date of birth, dietary preferences (for tours), travel itinerary, names of co-travellers.
- Financial Data: Payment information (such as UPI ID, card details processed via secure gateways), billing address. We do not store full card details on our servers.
- Communication Data: Records of your communications with us (emails, chat logs, call recordings for quality assurance).
B. Information Collected Automatically:
- Technical & Usage Data: IP address, browser type, device information, pages visited on our site, time and date of visits, and other diagnostic data collected via cookies and similar tracking technologies.
- Location Data: General location derived from your IP address to show relevant services.
2. How We Use Your Information
We use the collected information for legitimate business purposes:
- To process and manage your travel bookings, payments, and itineraries.
- To communicate with you regarding your booking, send confirmations, updates, and customer support responses.
- To personalize your experience and improve our Website and Services.
- To send you promotional offers, newsletters, and travel updates only if you have opted in. You can opt-out anytime.
- To ensure security, prevent fraud, and comply with legal obligations.
3. Legal Basis for Processing (GDPR/DPDPA Compliance)
We process your personal data based on:
- Performance of a Contract: To fulfill our booking agreement with you.
- Legitimate Interest: For website security, marketing analytics, and service improvement.
- Consent: For sending marketing communications, where required by law.
- Legal Obligation: To comply with applicable Indian laws, including tax and travel regulations.
4. How We Share Your Information
We do not sell your personal data. We may share it with third parties only as necessary:
- Service Providers: Trusted partners who perform functions on our behalf (e.g., payment processors, hotel aggregators, CRM platforms, email service providers). They are contractually bound to protect your data.
- Travel Suppliers: To fulfil your bookings, we must share necessary details with relevant third parties like hotels, transportation providers, and tour guides.
- Legal Requirements: If required by law, regulation, or legal process, or to protect the rights and safety of ourselves and others.
5. Data Storage and Security
- Retention: We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (like financial record-keeping), or resolve disputes.
- Security: We implement reasonable administrative, technical, and physical security measures (like SSL encryption on our website and secure servers) designed to protect your personal information. However, no electronic transmission or storage is 100% secure.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain legal limitations.
- Withdraw Consent: Withdraw previously given consent for marketing communications.
- Opt-out of Marketing: Use the “unsubscribe” link in any marketing email.
- Complaint: Lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact us using the details in Section 9.
7. Cookies and Tracking Technologies
Our Website uses “Cookies” (small text files stored on your device) to enhance user experience, analyze site traffic, and for advertising. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Website may not function properly without cookies.
8. Third-Party Links
Our Website may contain links to other sites (e.g., tourist boards, visa information sites). We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated “11 Feb 2026” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer/Grievance Officer at:
Shree Banke Bihari Travels
Email: support@shreebankebiharitravels.in
Phone: +91 7542951705
Address: C291,2nd Floor, C Block, Sector 10, Noida, Uttar Pradesh 201301
